Free Shipping Offer Details
Butcher Block Co. offers free shipping on orders of $75 or more that ship to any state within the contiguous U.S., with a few exceptions noted below. A $10 shipping fee will be applied to any order under $75.
Some heavy and/or oversized goods ship "Freight" (refer to "Shipping and delivery info" on product pages). In such cases, the freight carrier is only obligated to present the goods curbside for offloading by the customer.
Exception: Shipments to addresses not easily accessed
This offer DOES NOT APPLY to orders shipping to destinations not readily accessible by tractor-trailer (e.g., a ship-to address in a remote location, on an exceptionally narrow street or on a road that does not allow for turnaround). In such cases, you will need to make additional arrangements with the designated freight carrier. Such arrangements might involve additional charges for which you will be solely responsible. For example, you might be required to designate a new delivery address; to pick up the merchandise at a local terminal; to meet the delivery truck at a more accessible location where you will take possession (e.g., at the end of long driveway); or to arrange for the freight carrier to consign the shipment to another company able to reach the final destination.
Butcher Block Co. will not be responsible for any surcharges including, but not limited to, the above examples. If you have questions concerning this matter please call us.
Exception: Shipments to Alaska, and Hawaii or other water-locked islands
This offer DOES NOT APPLY to orders shipping to water-locked destinations (e.g., Martha's Vineyard, Nantucket, Florida Keys, Santa Catalina Island, etc.). BBC will ship for free only to a port city located on the U.S. mainland, at which point our customer (or a designee) will take ownership and become responsible for any additional cost incurred in forwarding merchandise to a final destination. For shipments to Alaska and Hawaii, during checkout, you will be provided an estimate of the incremental cost you can expect to incur (typically about 30% of the sale price). For other water-locked locations, we will contact you after we receive your order, but before production begins, with your incremental shipping costs. You will always be provided a firm price quote for your review and final approval at which time you will have the option of cancelling the order.
Whoever receives the shipment at the mainland destination should thoroughly inspect the merchandise. By accepting it, you waive any follow-on rights with respect to claims of damage incurred during shipment. In the event that the merchandise must be returned due to defects in material or workmanship that surface during the warranty period, you will be responsible for returning the merchandise to the mainland port city. Butcher Block Co. and/or the manufacturer will cover the cost of shipping the merchandise from that port city to its point of manufacture.
Many of the products we sell are made to order – that is, custom-made to your specifications. Since individual orders must be worked into suppliers’ production schedules, order lead times can vary from several days to several weeks. Lead times are shown on individual product pages. Once an item has been manufactured, transit time for delivery is typically 7 or fewer business days. As soon as we have a good idea of the delivery window we will advise you via email. We will also keep you apprised about changes to that window.