Some large and/or heavy items can only be delivered by a freight carrier.
When your order arrives at the freight company's terminal nearest you, the carrier may or may not call to schedule delivery (residential customers only). If you need to schedule an appointment for delivery, please include a note in the Comments box during checkout.
If you neglect to return a call promptly and to schedule timely delivery, the carrier might begin charging you storage fees.
Advise the carrier if access to the delivery address is restricted in any way (e.g., located on a narrow road or cul-de-sac where turnarounds are difficult) so they can schedule the right-size truck. If unloading your goods takes longer than the time allotted for your order (based on merchandise weight), you might incur detention charges. That’s why it is best to share up front any issues or concerns.
Freight shipments are delivered curbside. The freight carrier is not obligated to unload goods from the truck, unless you add(ed) Liftgate Service to your order. Nor is the driver obligated to transport goods from the curb into any building. Therefore, we urge you to arrange to have others available to assist you at the scheduled delivery time, or to add Liftgate Service and/or Inside Delivery to your order.
Typically, Liftgate Unloading Service and Inside-Garage Delivery Service Are Available for an Additional Charge
If the freight carrier offers additional delivery services, such as liftgate unloading service (i.e., from the truck bed onto the curb) or inside-garage delivery, you may add such services to your order. If you wish to, please let us know right away.
Important Info about Liftgate Unloading Service
Important Info about Inside-Garage Delivery Service
Inspect Your Goods before You Sign Any Delivery Receipt
Before the driver departs, thoroughly inspect outer packaging for dings, dents or holes. Open the box and inspect the actual product for any dings, dents or cracks.
Hold on to all original packing material in case you later discover concealed damage necessitating a product return.