We Guarantee Satisfaction, or Your Money Back*
If you discover any manufacturer defects, missing parts or damage incurred during shipping, Butcher Block Co. will work diligently with the manufacturer and/or shipper to promptly resolve any issue to your satisfaction. If necessary, we will coordinate the production and shipment of replacement goods.
* If you are unhappy with your purchase for any reason, you may return or exchange goods within 30 days of receipt. You will be refunded the original purchase price less a 20% restocking fee. Please note that you will be responsible for return shipping expense. Also note that made-to-order items cannot be returned except in cases of manufacturer defects or confirmed shipping damage.
IMPORTANT: Inspect Merchandise Upon Delivery. Retain Original Packaging.
We will notify you by email if your order will be shipped via a freight carrier. If such is the case, you should familiarize yourself with shipments by freight and be sure to thoroughly inspect the goods upon receipt. Regardless of the method of shipment, you MUST notify us of any damage within 7 days of receipt of goods. You should hold onto all original packaging material as it might prove useful should you need to file a claim against the shipping company or if the goods must be returned to the manufacturer.
If you need to return goods, first call us or email us at [email protected] Include in your email the name shown on the order, the order number, the order date and the reason for the return. We will email you instructions for completing your return. It’s important that you not return an item before receiving return instructions from us.
If you need to cancel an order, contact us immediately. We will make our best, reasonable efforts to cancel production and/or shipment.
Refused or Undeliverable Shipments
In the event that a shipment is determined by the shipper to be undeliverable or refused for any reason other than obvious damage, you will be liable for return shipping costs plus a 20% restocking fee (the full purchase price if the goods are made-to-order and show no sign of damage). If an item is undeliverable because the delivery address you provided is incorrect or invalid, or if the freight carrier is unable to reach you to schedule delivery, the goods will be returned to the manufacturer or warehouse and considered undeliverable.